Must have 5 to 6 years of estimate experience with a body shop
Provides World Class Customer Service Experience to all L&M customers on the phone, in person and throughout the entire repair process.
Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
Responsible for coordinating communications with all other (internal & external) stakeholders for the repair.
Estimate all drive-in appointments as well as “walk in” customers and complete repair plans
Complete process review with customer
Check in vehicle upon drop of with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation
Provide post repair plan communication including all vehicle status updates
Complete total loss administration
Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
Final QC, including test drive
Comply with all L&M safety rules, guidelines and standards
Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
Requirements
Must be at least 18 years of age
Must have a valid driver’s license and be eligible for coverage under company insurance policy
Ability to effectively communicate with others – verbal and written
Working estimating knowledge, including CCC One
Strong sales orientation
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Personable, friendly demeanor with “World Class” customer service approach
Well groomed, professional appearance
Physical Requirements / Working Conditions
The position is based in a normal shop environment.
Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.
The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposure to work near mechanical parts.
